Refund Policy

Effective Date: January 1, 2026

Thank you for shopping with Your Store Name.
We value customer satisfaction and aim to provide a fair and transparent refund process.

Please read this Refund Policy carefully before making a purchase.

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1. Eligibility for Refunds

Customers may request a refund or return if:

• The product is damaged
• The wrong item was delivered
• The product is defective
• The order was not delivered
• The item significantly differs from the description

Refund requests must be submitted within 7 days of receiving the product.

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2. Conditions for Returns

To qualify for a return:

• The item must be unused
• The item must be in original condition
• Original packaging must be included
• Proof of purchase or order confirmation is required

We reserve the right to reject returns that do not meet these conditions.

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3. Non-Refundable Items

The following items are not eligible for refunds:

• Digital products
• Downloadable software
• Gift cards
• Customized or personalized items
• Clearance or final sale products
• Opened hygiene or personal care products

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4. Return Process

To request a return or refund:

1. Contact our support team
2. Provide your order number
3. Explain the issue with supporting photos if applicable
4. Wait for return approval instructions

Contact Information:

• Email: support@yourwebsite.com
• Phone: +94 77 123 4567

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5. Refund Processing

Once your return is inspected and approved:

• Refunds will be processed within 7-14 business days
• Refunds will be sent to the original payment method
• Processing times may vary depending on your bank or payment provider

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6. Shipping Costs

• Original shipping charges are non-refundable unless the issue was caused by us
• Customers may be responsible for return shipping costs unless the product is defective or incorrect

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7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery
• Include clear photos of the product and packaging

We will arrange a replacement or refund after verification.

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8. Order Cancellation

Orders may be canceled before shipment.

Once an order has been shipped, cancellation may not be possible.

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9. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account
2. Contact your card provider or bank
3. Wait a few business days for processing

If the issue continues, contact our support team.

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10. Exchange Policy

We replace items only if they are:

• Defective
• Damaged
• Incorrectly delivered

Exchange requests are subject to stock availability.

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11. Changes to This Policy

We reserve the right to update this Refund Policy at any time.

Changes become effective immediately after posting on this page.

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12. Contact Us

If you have any questions regarding this Refund Policy:

Email: support@yourwebsite.com
Phone: +94 77 123 4567
Address: Colombo, Sri Lanka

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