Privacy Policy

Effective Date: January 1, 2026

Welcome to Shoez.
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment information

Account Information

Username
Password
Order history

Technical Information

IP address
Browser type
Device information
Cookies and analytics data

2. How We Use Your Information

We use your information to:

Process orders and payments
Deliver products and services
Provide customer support
Improve website functionality
Send order updates and notifications
Prevent fraud and unauthorized access
Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences
Improve website performance
Analyze website traffic
Provide personalized experiences

You can disable cookies through your browser settings.

4. Payment Information

Payments are processed securely through trusted payment providers.

We do not store full credit/debit card information on our servers.

5. Sharing Your Information

We may share information with:

Payment gateways
Shipping providers
Analytics services
Legal authorities when required by law

We do not sell your personal information to third parties.

6. Data Security

We implement reasonable security measures to protect your personal data from:

Unauthorized access
Data loss
Misuse
Alteration

However, no online system is completely secure.

7. User Rights

You may have the right to:

Access your personal data
Correct inaccurate information
Request account deletion
Withdraw marketing consent

To make a request, contact us using the information below.

8. Data Retention

We retain personal information only as long as necessary to:

Provide services
Complete transactions
Meet legal requirements
Resolve disputes

9. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of external websites.

10. Children's Privacy

Our services are not intended for users under 13 years of age.

We do not knowingly collect personal data from children.

11. International Data Transfers

Your information may be stored or processed in countries outside your own jurisdiction.

By using our services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy, contact us:

Email: support@yourwebsite.com
Phone: +94 77 123 4567
Address: Colombo, Sri Lanka